Contact Center Business Analyst

Posted by | September 20, 2011 | Web Professional Jobs Blog

TEKsystems Eagan, MN
Job description: …Siebel or Force.com), Reporting, Workforce Management , Quality Assurance Monitoring and associated integrations.- Self Service and Process Optimization: Web and IVR enablement.- Contact Center Automation Tools: Email, Chat, Knowledge Management, Templates/Webforms, Universal Queue….

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