E*TRADE Financial Corporation: Senior Experience Architect

Posted by | February 4, 2011 | Web Professional Jobs Blog

Location: New York, NY" , "Jersey City, NJ

URL: https://us.etrade.com/e/t/user/login

In 1983, the first online trade was placed using early E*TRADE technology.  Today, E*TRADE FINANCIAL is a global financial leader, delivering value and innovation to millions of customers in more than 40 countries worldwide.
We are looking for highly energized, dynamic professionals who are ready to join a fast-paced, world leader in the financial services industry. We move at the speed of the Internet.  Our work culture fosters an incredible exposure to innovative ideas and challenges that create experience and opportunity.  Many have risen through the organization to become industry leaders, in both the financial services world and in the community at large.  E*TRADE is made up of some of the brightest and most talented people in the industry – are you ready to join the industry leader?
The Senior Experience Architect acts as a customer experience expert within E*TRADE’s Product Experience group. This person will be responsible for the staffing, management, and mentoring of the Product Experience Team, which crafts the user experience design for all of E*TRADE’s web, mobile, and desktop applications. The Senior EA will also assist the Principal EA in the development and maintenance of standard interaction guidelines for the business. This role will interface frequently with product managers, helping to discover/define/develop user, business, and functional requirements. 
The best candidates for the role will have the ability to work effectively across products, communicate ideas quickly, and work effectively with various business groups, design team members and technology departments. In addition, the position requires strong competitive research skills, an understanding of industry and web application design best practices, and a passion for creating elegant data visualizations. 
Undergraduate degree required in human factors, interactive design, usability, or related field; graduate degree preferred. 4-7years experience required in interactive design, usability engineering, or related field, with experience in designing for complex metadata-driven web applications. 
Software proficiencies: Adobe Creative Suite, TechSmithMorae (or other user-testing analysis tool), and Microsoft Office Suite.
Key Responsibilities
•Create and maintain project resourcing plans for E*TRADE’s Product Experience Group
•Create information architecture conceptual models and documentation for complex, data-driven web applications
•Translate business/customer needs into wireframes and interactive prototypes
•Create global interaction design specifications
•Contribute to the evolution of visual design guidelines
•Contribute to product requirements definition and documentation
•Drive UCD best practices into deliverables and development process
•Work collaboratively with product teams in concept design and development
•4-7 years UX design experience
•Willing to take risks, able to iterate quickly
•Excellent visualization skills with the ability to articulate concepts and ideas through low-and high-fidelity prototypes•
•Strong orientation toward conceptual modeling with the ability to innovate on process tools and conventions
•Ability to work collaboratively within cross-functional teams
•Excellent communication skills
•Past information/interaction design experience in the financial services vertical desired
•Product management, market research or business analysis experience a plus
•College or university degree required in HCI, human factors, art &design, or related field
Examples of UCD work products/deliverables are required for consideration.

To apply: Examples of UCD work products/deliverables are required for consideration. Please email samples and resume to david.quinn@etrade.com

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