Global Contact Center Infrastructure Business Analyst

Posted by | January 2, 2012 | Web Professional Jobs Blog

Goahead Solutions Eagan, MN
Job description: …CRM (Siebel or Force.com), Reporting, Workforce Management , Quality Assurance Monitoring and associated integrations. *Self Service and Process Optimization: Web and IVR enablement. *Contact Center Automation Tools: Email, Chat, Knowledge Management, Templates/Webforms, Universal Queue. The analyst, operating…

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