Incident management/ Systems Administrator
MphasiS Infrastructure Services, Inc. Houston, TX
Job description: …3rd party databases (ie MSSQL, Oracle, DB2, etc).* Experience with Enterprise-level Call Center solutions including IVR, Web, Multi-channel, PBX, and ACD, call routing, workflow management, CTI interfaces and switches (i.e. MAPD, AES, and Avaya CM)….
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