ITHAKA: User Experience Designer

Posted by | October 11, 2012 | Web Professional Jobs Blog

Location: Ann Arbor, MI


We’re looking for a strong UX Designer to join a mighty, ambitious User Experience team. This individual should be an exceptional problem solver, a master of wireframes, and have an excellent understanding of how technology and business drivers shape successful user experiences.
What we do
 ITHAKA ( is a not-for-profit organization dedicated to helping the academic community use digital technology to preserve the scholarly record and advance research and teaching in sustainable ways. ITHAKA provides innovative services that benefit higher education including JSTOR, Portico, and Ithaka S+R.  The ITHAKA UX team primarily works on JSTOR, an online, academic resource that supports the research needs of millions of students, librarians, and scholars worldwide.
The UX team is responsible for working together and with others across the organization to create engaging and intuitive online research experiences for ITHAKA products through strategic partnerships, evidence-based design, and collaborative processes.
The team consists of individuals who are passionate about design, research, business, and technology, and who believe that collaboration, communication, and fun are tenets of success. We are experts in visual design, interaction design, information architecture, information design, prototyping, and research. 
The UX Designer will be part of the User Experience Design team located in downtown Ann Arbor. However, there may be occasional travel to work with business owners in downtown NYC. This position reports to the Manager, User Experience Design.
What you’ll do
Principally, the UX Designer uses best practices, data, and design principles to solve UX challenges for the JSTOR ( platform.  The UX Designer is responsible for page-level layout, task fulfillment, and component flow consistent with expressed design principles and UX vision.
You will transform a wide range of high-level and detailed ideas into solid UX deliverables yielding exceptional experiences for users. 
When you act as the lead UX representative on projects you will participate on scrum teams, work with product managers, engineers, and fellow designers to create user stories, wireframes, and workflows for specific product lines.  When you support teammates leading other projects you will partner with teammates to identify gaps, pain points, and delightful aspects within the JSTOR experience.  You will   evaluate the JSTOR user experience and work with analysts, designers and product managers to use analytics and other quantitative and qualitative data to inform design. 
What we’re looking for
Someone who’s agile
§  You understand usability best practices and can use or make exceptions to these as needed. You are interested in establishing new or refined practices that work specifically for our unique environment and users.
§  You understand that being part of an innovative culture means rapid development cycles and shifting priorities. You thrive in such a fast-paced environment.
§  You embrace change and grow professionally by repeatedly doing, inspecting results and adapting to continually improve.
Someone who’s a collaborative partner
§  You have a team-oriented, collaborative approach to user experience design and problem-solving; you enjoy work in a shared space.
§  You fully participate in the “marketplace of ideas” where the best idea is most often synthesized from the input of many.
Someone who’s transparent
§  You are an excellent listener and know how to translate business requirements and technical constraints into compelling design.  You are also a good talker and know how to convey design in compelling ways to others.
§  You openly share and discuss successes, progress, challenges, and mistakes and welcome constructive criticism.
Someone who’s ambitious
§  You are driven to be great and think mediocrity stinks.
§  You are engaged in the UX community in a variety of ways: following important blogs, Twitter feeds, or publications.
Someone who’s committed
§  You’re excited to embrace ITHAKA’s mission and organization and fully engage with the issues our partners, users, and participants face.
§  You extend the value-add of UX to the organization through excellent output, positive interactions, and productive relationships (and good humor). 
Someone who’s accountable
§  You are resilient and own your mistakes because you know that failure is critical to innovation and that you often learn more from your mistakes than from successes.
§  You are able to operate efficiently and effectively with limited oversight and as a member of a diverse team. 
Your skills
1)     You know how to create and use the following deliverables:
Mockups, wireframes, user scenarios, personas, paper prototypes, page templates, functional specifications, content inventories/matrices, usability test plans/protocols, storyboards, user flows, key states (just to name a few).
2)     You know how to do the following things:
Form design, mobile design, cross-channel design, competitive landscape, quantitative and qualitative data analysis, usability testing, heuristic evaluations, web analytics.
3)     You know how to do all these things in the context of a high-traffic website and in the mobile world.
4)     Your skills are based on at least one of the following:
·         Experience in the UX field.
·         A graduate degree in HCI, Information Science, Psychology, Design, or related field.

To apply: Interested in joining the team?

Click the link below to locate this posting and upload and attach your resume, cover letter and salary requirements.

ITHAKA is an equal opportuni

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