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5 Apr 2011

Full-Time Web Support Specialist- KIWANIS INTERNATIONAL

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Job Description


Job Description


Responsible for user support, maintenance and improvement of the Kiwanis-family websites, particularly the Kiwanis One Member Resource portal and the Club Management System (including online reporting)

Bachelors degree with some coursework in communications or new media (informatics, social media, etc.) or equivalent on-the-job training
1-2 years experience in direct customer/user support
1-2 years experience in Web content management
Some experience in social media
Experience or training in digital workflow a plus
Verifiable continued education, depending on date of graduation, to stay current with Web technology trends
Strong sense of customer and user experience support
Ability to handle multiple project priorities with a balance of speed and quality control
Strong desire to be innovative, learn, adapt and grow in a technology position
Detail-oriented, service-oriented and resourceful
Ability to sustain a high level of organizational and time management work habits
Self-motivated to maintain a level of excellence and assume a task ownership role
Strong Internet proficiency and ability to communicate effectively with varied Internet audiences (varying technology comfort levels, generational differences, cultural differences)
Strong problem-solving ability
Understands the demands of client support, the importance of excellent customer service and handles critical and sensitive issues effectively
Strong written and verbal communication skills
Capable of fostering positive work relationships
Excellent attention to detail (process observation, project tracking, spelling, grammar, punctuation)
Easily able to express ideas, functions and processes verbally and in written form
Must type 40 words per minute or better (testing will be required to prove proficiency)
Microsoft Office Suite and Outlook, Google Docs, Adobe Acrobat Professional
SharePoint Services use or exposure a plus
Spiceworks software, content management systems (CMS) or Web editors, and basic photo editing skills a plus
Knowledge of AP style guidelines a plus
Kiwanis-family or service club experience; multilingual a plus

Kiwanis International offers a full benefits package which includes: Medical, Dental, Vision, Sec 125, Life, STD, LTD, AD&D, 401(k) Educational Reimbursement and much more!

EOE. Principals only, please. No phone calls.

Apply only on-line at


Job Types: Full-Time.


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