Livestream: NOC Manager

Posted by | January 4, 2012 | Web Pro Job Tips

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Location: Los Angeles, CA/New York, NY

URL: http://www.livestream.com/

Livestream is the leading provider for real time event
coverage, delivering over one billion minutes of video per month. Our tools
make it simple for anyone to broadcast live to the web, and livestream.com is the destination for the top live content from
around the world.
 
We are looking for a candidate who is passionate about
building and managing a best-in-class Network Operations Center that maintains
Livestream’s infrastructure.  You will be
responsible for building the NYC and LA branches of the Livestream NOC, and
will have both of those NOCs plus the Bangalore NOC Manager reporting to
you.  You should have strong management
experience, be able to learn new technologies quickly, and love to work in a
challenging, fast-paced environment.  As
part of a start-up competing in a world-scale market, you will be expected to
work hard and will have the ability to manage services used by millions of
people.  The NOC Manager is the focal
point for any level of engineer to escalate an issue or to approach for advice,
and should provide superior technical and business knowledge upon which the
team can draw.
The NOC Manager will start in NYC for 1-2 months, being
trained by the Dev Ops team and hiring the NYC staff.  Once that is complete, the NOC Manager will
set up operations in LA, hiring and training the staff and then overseeing the
global NOC teams from LA.

Responsibilities:

?      Run
the global Livestream NOC: Hire and train NOC staff in both NYC and LA.  Set global NOC policies and procedures.  Supervise the Bangalore NOC team and make
sure that all 3 teams are functioning at an extremely high level.  Hours of Coverage: Standard business week
with weekend and off-hours escalation responsibilities.
?      Manage
the NOC team: hire, fire, train, and lead them. 
Make sure that they are happy and productive and meeting their goals –
?     
Ensure that the NOC team are made aware of all
production issues that warrant further escalation and that escalation to the
appropriate cross-functional manager is carried out in accordance with the
prescribed escalation policy.
?     
Generate tasks, monitor workload and productivity, and
intervene in issues to maximize the effectiveness of the NOC team.
?     
Help to define and set up metrics measurement – this
includes site-level metrics (performance, uptime, etc.) as well as team- and
individually-based metrics (response time, successful issue resolution timing,
etc.).  Build dashboards and reports and
manage communication with the rest of the company.
?     
Work with the Dev Ops team and the NOC members to build
monitoring, automation, and management tools for the environment.
?     
Work as the liaison between the NOC team and senior
management by keeping senior management appraised about the issues and progress
of the NOC team and keeping the NOC team focused on achieving its business
requirements.
?      Disaster
recovery and business continuity management, including data backup and restore
procedures, system and network redundancy, etc.
?     
Provide technical QA review of documentation submitted
to the NOC team.
?     
Leading and participating in technical troubleshooting
calls.
?     
Contribute to and provide technical QA for outage post
mortem reports.
?     
Provide support for disaster recovery and business
continuity planning.
 

Required skills and experience:

?      Bachelors
Degree.
?      5-7
years of experience in the online/ web industry, or 8-10 years experience in
related industry.
?      3-5
years of management experience.
?      3-5
years of experience administering a production unix and/or linux environment.
?      Strong
written and verbal communication skills; ability to organize and prioritize
tasks.
?      Assertive
& excellent leadership qualities; demonstrated history of successfully leading
teams.
?      Ability
to quickly learn new technologies and be able to function “hands-on” in a
technical environment.
?      Ability
to plan ahead, set goals, prioritize, and manage multiple teams performing
complex mission critical tasks simultaneously while maintaining an organized
work environment.
?     
High energy and enthusiasm.
?     
Excellent attention to detail.
?     
Must be a self-starter, highly motivated and possess a
strong work ethic.
?      Experience
in training and mentoring members of a team.
?      Positive
and professional image.
 

Desired skills and experience:

?      Experience
working in a large-scale, end-user facing production web environment.
?      Experience
in developing and managing NOC processes and procedures.
?      Working
knowledge of the following technologies (or equivalents): ldap, ntp, dns, fai,
dhcp, subversion, git, puppet, mysql.
?     
Strong knowledge of DNS, system build automation, and
system configuration management tools.
?     
Familiarity with server virtualization technologies
(Xen or equivalent).
?     
Experience with configuring and tuning monitoring
systems (Nagios, Graphite or equivalents).
?     
Ability to work in fast-paced environments with weekly
release schedules.
?      Familiarity
with redis or other nosql databases.
?      Experience
with package management (preferably on Debian systems).
?      Experience
with unix scripting: shell, perl, python, ruby or equivalent languages.
?      Ability
to identify add-on modules or plugins of open-source tools to effectively
automate system administration tasks and monitor production services.
 
Start Date: Immediate

To apply: Send a resume to techjobs+37signals@livestream.com

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