Livestream: Systems/NOC Manager

Posted by | January 5, 2012 | Web Pro Job Tips

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Location: Los Angeles, CA/New York, NY

URL: http://www.livestream.com/

Livestream is the leading provider for real time
event coverage, delivering over one billion minutes of video per month. Our
tools make it simple for anyone to broadcast live to the web, and livestream.com is the destination for the
top live content from around the world.
We are looking for a
candidate who is passionate about building and managing a best-in-class team
that maintains Livestream’s Systems Infrastructure.  You will be responsible for building the NYC
and LA branches of the Livestream NOC, and will have both of those NOCs plus
the Bangalore NOC Manager reporting to you. 
You should have strong management experience, be able to learn new
technologies quickly, and love to work in a challenging, fast-paced
environment.  As part of a start-up
competing in a world-scale market, you will be expected to work hard and will
have the ability to manage services used by millions of people.  The Systems/ NOC Manager is the
focal point for any level of engineer to escalate an issue or to approach for
advice, and should provide superior technical and business knowledge upon which
the team can draw.
The Systems/ NOC Manager
will start in NYC for 1-2 months, being trained by the Dev Ops team and hiring
the NYC system
administration staff.  Once that
is complete, the Systems/ NOC Manager will set up operations in LA, hiring
and training the system administration staff and then overseeing the global
NOC teams from LA.
Note: This is primarily a Unix
(Linux) position, this is not a networking position.

Responsibilities:

?      Run the global Livestream NOC: Hire and train NOC
staff in both NYC and LA.  Set global NOC
policies and procedures.  Supervise the
Bangalore NOC team and make sure that all 3 teams are functioning at an
extremely high level.  Hours of Coverage:
Standard business week with weekend and off-hours escalation responsibilities.
?      Manage the NOC team: hire, fire, train, and lead
them.  Make sure that they are happy and
productive and meeting their goals –
?     
Ensure that the NOC team
are made aware of all production issues that warrant further escalation and
that escalation to the appropriate cross-functional manager is carried out in
accordance with the prescribed escalation policy.
?     
Generate tasks, monitor
workload and productivity, and intervene in issues to maximize the
effectiveness of the NOC team.
?     
Help to define and set
up metrics measurement – this includes site-level metrics (performance, uptime,
etc.) as well as team- and individually-based metrics (response time,
successful issue resolution timing, etc.). 
Build dashboards and reports and manage communication with the rest of
the company.
?     
Work with the Dev Ops team
and the NOC members to build monitoring, automation, and management tools for
the environment.
?     
Work as the liaison
between the NOC team and senior management by keeping senior management
appraised about the issues and progress of the NOC team and keeping the NOC
team focused on achieving its business requirements.
?      Disaster recovery and business continuity management,
including data backup and restore procedures, system and network redundancy,
etc.
?     
Provide technical QA
review of documentation submitted to the NOC team.
?     
Leading and
participating in technical troubleshooting calls.
?     
Contribute to and
provide technical QA for outage post mortem reports.
?     
Provide support for
disaster recovery and business continuity planning.

Required skills
and experience:

?      Bachelors Degree.
?      5-7 years of experience in the online/ web industry,
or 8-10 years experience in related industry.
?      3-5 years of management experience.
?      3-5 years of experience administering a production UNIX
and/or Linux environment.
?      Strong written and verbal communication skills;
ability to organize and prioritize tasks.
?      Assertive & excellent leadership qualities;
demonstrated history of successfully leading teams.
?      Ability to quickly learn new technologies and be able
to function “hands-on” in a technical environment.
?      Ability to plan ahead, set goals, prioritize, and
manage multiple teams performing complex mission critical tasks simultaneously
while maintaining an organized work environment.
?     
High energy and
enthusiasm.
?     
Excellent attention to
detail.
?     
Must be a self-starter,
highly motivated and possess a strong work ethic.
?      Experience in training and mentoring members of a
team.
?      Positive and professional image.

Desired skills and
experience:

?      Experience working in a large-scale, end-user facing
production web environment.
?      Experience in developing and managing NOC processes
and procedures.
?      Working knowledge of the following technologies (or
equivalents): ldap, ntp, dns, fai, dhcp, subversion, git, puppet, mysql.
?     
Strong knowledge of DNS,
system build automation, and system configuration management tools.
?     
Familiarity with server
virtualization technologies (Xen or equivalent).
?     
Experience with
configuring and tuning monitoring systems (Nagios, Graphite or equivalents).
?     
Ability to work in
fast-paced environments with weekly release schedules.
?      Familiarity with redis or other nosql databases.
?      Experience with package management (preferably on
Debian systems).
?      Experience with unix scripting: shell, perl, python,
ruby or equivalent languages.
?      Ability to identify add-on modules or plugins of
open-source tools to effectively automate system administration tasks and
monitor production services.
Start Date: Immediate

To apply: Send a resume to techjobs+37signals@livestream.com

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