Penny Emery: QA & Technical Support Supervisor

Posted by | July 10, 2012 | Web Pro Job Tips


Location: Buffalo, NY


The QA and Technical Support Supervisor will help drive product quality and customer satisfaction in LocalEdge’s wide suite of internal and customer-facing web applications. Working closely with the product development, customer support, and other IT teams, you will help develop and execute test cases, triage and follow up on technical support issues, and work across departments to develop strategies to improve time-to-resolution and overall support quality.
ESSENTIAL FUNCTIONS: Be involved throughout the product development cycle to understand product requirements and use cases. Design, manage, and execute functional, regression, and stress tests to ensure our service works smoothly for all members. Query databases to verify test results Triage technical support issues, document defects for the engineering team, and track support tickets and defects to resolution Collaborate with other team members and engineers to determine root causes. Contribute to knowledge base by writing support and self-help documentation. Performs other related duties as assigned.
EDUCATION/EXPERIENCE: A BS Degree preferred. Must have 3+ years in QA software testing. Must have strong problem solving skills. Great organizational skills and attention to detail is required.
KNOWLEDGE/SKILLS: The incumbent/candidate must have a detailed work ethic, be highly motivated, well organized and be able to communicate effectively with a diverse group of individual customers, as well as all levels of employees. Must have solid written/oral communication skills. HTML, CSS, SQL, Linux and Java development experience are all a plus. Must be familiar with one of more scripting languages. Experience writing automated test scripts is a plus.

To apply:

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