Synacor: User Experience Director

Posted by | October 23, 2012 | Web Professional Jobs Blog


Location: Buffalo


We are seeking a forward thinking, experienced User Experience Director to lead our team of User Experience Designers in
creating powerful, consumer-focused, digital experiences across multiple
devices within Synacor’s product suite. The UX Director will provide strategic
and tactical insight while defining industry-leading practices including user
research and analysis, interaction design, and usability. This is a hands-on
position that requires proven leadership, accountability, and strong
contributions to projects on a daily basis while helping to evangelize a
culture of user-focused design throughout the organization. Finally, as the UX
Director, you will execute by mentoring your team, developing and recruiting top
talent and establishing a culture of accountability that focuses on driving
results for the business through exceptional design and interaction.
Duties and Responsibilities:
Define and improve the toolsets, processes and
deliverables for all aspects of the UX/product design process including
research, interaction/visual design, information architecture and testing
Drive frequent iteration and evolution of
design solutions for current and future products
Drive decisions for the user experience with cross
functional engineering and product teams, and lead executive design reviews
leveraging data and customer insight
Leverage external research and trends for potential
opportunities to consider or implement
Work closely with clients to
define needs, requirements, and goals for success, translating these into
excellent user experiences
Suggest, plan and conduct
appropriate user research via a variety of techniques including usability
testing, online surveys, interviews, prototyping and card sorting
Devise solutions that balance user
goals and business goals while fitting within the constraints of brand, time,
budget, and technology
What you’ll need to bring
to the table:
BA required, MA preferred in Graphic /
Interactive Design, Computer Science or related discipline. In lieu of degree,
10+ years of relevant experience
as a Director level authority at a growth-oriented creative or interactive
ability to deliver high quality, user centered products to
customers/stakeholders in a collaborative environment
to lead a team’s budget, resource time, and produce a high quality of work
while under pressures and with strict deadlines
client (internal & external) relationship skills
Ability to thrive in a rapid paced environment
on multiple projects in a scrappy, start-up atmosphere
Great at rallying designers to do the best
work of their career
Self-driven, fearless interest and curiosity
in gadgets, inventions and world-changing leaps in technology, along with a
healthy disrespect for the impossible
Experience in designing across multiple
devices, screen sizes and pixel densities
Expert knowledge of UX design best practices,
design patterns and principles, and working knowledge of proper front-end
development (HTML, CSS and JavaScript)
Experience leading the design, development and
execution of user research and usability testing
What we’ll
bring to the table:
100% Company paid benefits (health, dental,
vision) for all employees and eligible dependents
Competitive compensation package, including
stock option grants (for eligible positions)
Award winning company culture
Casual dress and flexible environment
Generous paid time off
25 cent vending machines
Free Spot coffee, popcorn and cappuccino
Monthly company connections (get to know your
The opportunity to make a difference!
Synacor is
not your typical 9 to 5 workplace.
Our award winning culture doesn’t stop at flexible work hours and 25
cent vending machines.  Jeans and
t-shirts are typical office attire, even for the executives.  Teamwork is an everyday occurrence, and is
made easy with our new open workspaces. 
Our leadership team understands that the best results come from
collaboration, so we hire the best and brightest and then let them do what they
do best: create cutting-edge products and provide exemplary customer
service.  Synacor’s headquarters is
located along Buffalo’s waterfront in the Erie Basin Marina. Taking a few
minutes to enjoy the serenity of nature is as easy as walking 1,000 feet or so
to the water. We even have a lakefront gazebo with wi-fi connection!  And if that’s not enough,  Synacor pays 100% of health care premiums for
employees AND dependents, offers stock option participation, a healthy bonus
potential and a very generous paid time off policy. Working with some of the
largest cable, telecom and satellite providers, Synacor’s products and online
services reach over 25 million high-speed Internet subscribers worldwide.  We are looking for great people to join our
team and be given the freedom to do the work they were hired to do.

To apply: To apply, please visit our website:

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