Threespot: Web Developer / Support Engineer

Posted by | February 3, 2011 | Web Pro Job Tips

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Location: Washington, DC

More MacGyver, Less MacGruber
Threespot Web Developers/Support
Engineers are responsible for handling urgent technical support, ongoing
site maintenance, and development tasks that typically last less than
one month. They must be courteous, proactive, patient, and professional,
with a broad technical knowledge base and a proven track record of
working in help-desk and development scenarios.
They are counted
upon to assess and resolve or redirect simultaneous, incoming technical
support and development requests within their abilities, and to
recommend the appropriate handling of those beyond their domain to their
respective Project Managers and Account Directors.
Qualifications
  • Working knowledge of Internet development and deployments, including
    HTML, CSS, DNS, and email systems is required; knowledge working with
    ASP, ASP.NET, PHP, Ruby, Python, or ColdFusion is highly recommended.
  • Must have experience delivering end-user support for multiple browsers,
    such as Firefox, Internet Explorer, Chrome, and Safari.
  • Familiarity with current content management systems recommended,
    including Drupal, WordPress, SiteCore, Ektron, etc.
  • Familiarity
    with development frameworks recommended, including Ruby on Rails,
    Django, CakePHP, etc.
  • Experience with end-user IT support and
    customer service is recommended.
  • Must demonstrate experience
    developing and delivering end-user documentation for diverse technical
    audiences.
Responsibilities
  • Assists with scheduled site
    development/enhancement requests and non-emergency, systems maintenance
    procedures on a wide variety of client systems, as directed by Project
    and Account management.
  • Provides initial troubleshooting and triage
    services for client technical support requests, resolving or escalating
    issues, as needed.
  • Maintains thorough documentation of support
    requests and resolutions.

To apply: cover letter, resume, and salary history to hr@threespot.com

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